Outsourcing & BPO

Having worked with a BPO for several years, we decided in early 2020 to establish our own Philippine company and support center. At that stage, we wanted to keep things lean and flexible while managing logistics and growth for our new subsidiary. We were fortunate to partner with TalentHero for our offshore expansion. Not only did they attract superb local talent, but they also handled the legal processes and found the ideal workspace for us. Our initial instinct that TalentHero would be a key partner in our Philippine growth turned out to be more than we hoped for.

Starting a company from scratch can be difficult. We’re glad we partnered with TalentHero for our office setup needs. They have the right tools and great employees. I remember, we only had less than a month to set up and kick off our BPO company, but they made it possible by swiftly preparing the equipment needed by our employees. It’s been great working with TalentHero, and we plan to have their services for our expansion plans in the future.

We were very nervous about offshoring our customer service, having heard of so many horror stories about it going wrong in various ways, but we also knew that it was the most strategic way to scale. We initially only wanted to hire one employee to begin with, which put off several BPOs we talked to. Luckily, we discovered TalentHero, which gave us a lot of great options. We ended up choosing and recruiting our first offshore employee. A huge weight has been lifted off our shoulders, and we can more easily concentrate on growing our business, knowing that we have a scalable and repeatable process for building a larger team as we grow.